And as for trying to avoid the Absurdly Long Phone Hold Times, Submitting a Case in the Service Connect Portal, FORGET IT. The Self Service Support, Service Connect, is very clunky to use and rarely resolves a support issue I have. In nearly All Cases, my people Don't call for support because they simply don't have the amount of time needed to wait on endless hold, so I, the owner of the company, have to school myself on What The Issue At Hand Is and then contact support and wait forever on hold ![]() Whenever my people have a question or an issue, the Lament begins because we KNOW that it will be a Good While before we can get an answer to our issue. you get a nice enough tech support person, but more than half of the time, they are not sufficiently trained to help resolve your problem. I am talking an hour or more on hold, and THEN. I can honestly say that my company is getting 50% less out of the product than we otherwise Could, if we could get support in a timely manner. But in the past 10 years, it has gotten Worse By The Year. From nearly the beginning, getting support for the product was a pain because of long hold times on the phone. It is Brutal, Torturous, Ridiculous, and Extremely Stressful. I have a work around but it is lengthy and time consuming. It is not acceptable to run it through parts when it is a commissionable sales department transaction. ![]() I wish I could refund service contract tax on a sales deal when processing a cancellation refund. Not to mention I have an employee with 2 first names and another with the same first name as one with a first name as his last name! I switched it and then their name looks weird on invoices. I cannot alphabetize my timecard reports by last name. I wish they put a first and a last name field in security. There should be number of checks to be written and dollar total. Many times I thought I checked a vendor but unless I go slowly and watch to see if it actually checked the vendor I may have missed a vendor. I have to mark the checks in Preview to verify the totals then I have repeat the process in Pay Invoices only there is no total to balance to. It is annoying when writing a group of checks. ![]() Off the top of my head the precheck report is cumbersome and hard to read. Quirks that are different from previous Lightspeed platforms. Especially when the special order and layaway were originally sold on the same invoice.ħ- Automated special ordered parts in re-notification that can be set by the dealer if a customer hasn't picked up parts a few days after the customer received the first notification.Ĩ- Add the ability for sales staff to see when a special order for a deal has arrived The current process of clicking on each individual special order and layaway is so tedious. Why do I need to run a buying guide to add these items manually when I already set minimum and max inventory levels?Ħ-Please give us the ability to pickup all special orders and layaway parts for a customer with one mouse click. ![]() Add an addition button function to pick up these scanned parts.ĥ- Parts that have a min / max should automatically populate the buying guide. Then have the system auto fill as the parts are scanned. ie The ability to scan a part label and locate the part on a customers special order list. Or alert staff that a customer they've added to an invoice has special ordered parts ready for pick up.ġ- Unable to create spring orders that do not affect the function of the buying guide.Ģ- Unable to allocate inbound parts for stock to a customer's special order at time of saleĤ-The system needs more filters. How about pop up windows that warn staff when there's a bal due on a special order pick up invoice. More "guard rails" to prevent staff from making mistakes.
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